PRIVACY POLICY

Last updated: October 1, 2026

At MinEmeralds, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, request information about our products, or otherwise interact with us.

This Privacy Policy explains what personal information minEmeralds may collect, how we use it, the legal bases for processing it, when it may be shared with third parties, how we protect it, and the rights and choices available to you.

By using www.minemeralds.com or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

The website www.minemeralds.com is operated by MinEmeralds.

minEmeralds operates internationally and provides products and services to customers, collectors, and other users located in different countries.

For the purposes of applicable data protection laws, minEmeralds acts as the controller or responsible party for the personal information collected through its website and through its direct interactions with customers, prospective customers, and other individuals.

If you have any questions regarding this Privacy Policy or the way we handle your personal information, you may contact us using the contact details provided at the end of this Policy.

2. Information We May Collect

The personal information we collect depends on how you interact with minEmeralds and may include information that you voluntarily provide to us.

Information You Provide Through Our Contact Form

When you use a contact form on www.minemeralds.com, you may voluntarily provide information such as:

  • Full name.
  • Email address.
  • Telephone or other contact details, where provided.
  • Country or general location, where provided.
  • Information contained in your questions, inquiries, or messages.
  • Information relating to products or services you are interested in.
  • Any other information you voluntarily provide to us.

We may retain information submitted through our contact forms and other direct communications in our business records or customer and prospective customer databases.

This information may be used to respond to inquiries, maintain a record of communications, follow up on requests, provide customer service, manage potential or existing business relationships, and respond more effectively to future requests.

We will only request information that is reasonably necessary for the relevant purpose.

Order and Transaction Information

minEmeralds does not currently operate an integrated online payment or checkout system through www.minemeralds.com.

Customers cannot enter payment, billing, or shipping information directly through the website.

Orders and purchases are arranged through direct communication with minEmeralds, including by email or other communication channels made available by us.

When you decide to proceed with a purchase, we may request the information necessary to process and fulfil the transaction, including your name, contact details, shipping information, and billing information where required.

This information is provided directly by the customer through communication with minEmeralds and may subsequently be used to arrange the transaction, shipping, invoicing, and other related business processes.

If payment is arranged through a third-party payment provider, bank, financial institution, or another payment method, the relevant provider may process your payment information in accordance with its own privacy policy and terms.

minEmeralds does not request or store complete payment card details through the website.

3. Information Collected Automatically

When you visit www.minemeralds.com, certain technical information may be processed automatically as part of the normal operation and security of the website.

This may include information such as:

  • IP address.
  • Browser type and version.
  • Device type.
  • Operating system.
  • Basic technical information necessary to deliver website content.
  • Information relating to website security and technical performance.

Such information may be processed where necessary to operate, maintain, secure, and protect the website.

minEmeralds does not currently use Google Analytics, Google Tag Manager, Meta Pixel, or similar advertising or behavioral tracking technologies on the website.

For more information about cookies and similar technologies, please refer to our Cookie Policy.

4. How We Use Your Information and Legal Bases

We may process personal information for the following purposes and, where applicable, on the following legal bases:

Responding to Inquiries and Requests

We may use information submitted through our contact forms or provided through other communication channels to respond to inquiries, questions, requests for information, product questions, and other communications.

The legal basis for this processing may be:

  • Taking steps at your request prior to entering into a contract, where the inquiry relates to a potential purchase or business relationship; or
  • Our legitimate interest in responding to communications and managing business inquiries.

Maintaining Customer and Prospective Customer Records

We may retain information provided through our website forms and other communications in our customer or prospective customer records.

This may allow us to maintain a history of communications, follow up on inquiries, provide customer service, manage potential or existing business relationships, and respond more effectively to future requests.

The legal basis for this processing may be:

  • Our legitimate interest in managing and maintaining our business relationships and records; or
  • Taking steps at your request prior to entering into a contract, where applicable.

Quotations and Potential Transactions

We may process information necessary to prepare quotations, discuss products, and take steps at your request before entering into a transaction.

The legal basis for this processing is generally:

  • Taking steps at your request prior to entering into a contract.

Processing and Fulfilling Orders

When you decide to purchase a product, we may process your personal information to arrange and fulfil the transaction, including shipping, delivery, invoicing, and customer service.

The legal basis for this processing is generally:

  • Performance of a contract or taking steps at your request prior to entering into a contract.

Invoicing and Legal Obligations

We may process information necessary to issue invoices, maintain financial records, comply with tax requirements, accounting obligations, and other applicable legal requirements.

The legal basis for this processing is:

  • Compliance with a legal obligation.

Website Security and Fraud Prevention

We may process technical and other relevant information to protect the security and integrity of our website, systems, communications, and business activities and to prevent fraud, misuse, unauthorized access, or other unlawful activity.

The legal basis for this processing may be:

  • Our legitimate interest in maintaining the security and integrity of our website and business; or
  • Compliance with applicable legal obligations, where required.

Business Records and Legal Claims

We may maintain records of communications, transactions, and other business activities and may process personal information where necessary to establish, exercise, or defend legal claims.

The legal basis for this processing may be:

  • Our legitimate interest in maintaining appropriate business records and protecting our legal interests; or
  • Compliance with a legal obligation, where applicable.

Marketing Communications

Where permitted by applicable law, minEmeralds may send information about new minerals, emeralds, collections, exhibitions, events, or other business updates to individuals who have specifically consented to receive such communications.

Where consent is required, marketing consent is obtained separately from the submission of an inquiry or contact form.

Providing your information through a contact form does not by itself constitute consent to receive marketing communications where consent is legally required.

Where consent is the legal basis for marketing communications, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

You may also request to stop receiving promotional communications from us at any time by contacting us or using the unsubscribe mechanism provided in the relevant communication, where available.

5. Communications and Marketing

If you contact minEmeralds, we may use your contact information to respond to your request and communicate with you regarding your inquiry, order, or business relationship with us.

If you choose to provide separate marketing consent through the relevant checkbox on our website, we may use your email address to send occasional communications about new minerals, emeralds, collections, exhibitions, events, and other updates from minEmeralds.

The marketing consent checkbox is optional and is separate from the contact form itself.

The marketing consent statement is:

“I would like to receive occasional emails from minEmeralds about new minerals, emeralds, collections, exhibitions, and other updates. I understand that I can withdraw my consent at any time.”

You may withdraw your marketing consent at any time by contacting us or using the unsubscribe mechanism provided in the relevant communication, where available.

Withdrawing marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent to promotional communications does not prevent us from sending communications that are necessary to respond to an inquiry, process an order, provide customer service, or otherwise fulfil an existing business relationship.

6. Sharing Personal Information with Third Parties

minEmeralds does not sell personal information to third parties.

We may share personal information with third parties where this is reasonably necessary to operate our business, provide requested services, fulfil transactions, or comply with legal obligations.

Depending on the circumstances, these third parties may include:

  • Website hosting and infrastructure providers.
  • Email and communications service providers.
  • Shipping and logistics companies.
  • Payment processors or financial institutions, where applicable.
  • Professional advisers, such as legal, accounting, or tax professionals.
  • Technology and security service providers.
  • Government authorities or other entities where disclosure is required by law.

We seek to limit the information shared with third parties to what is reasonably necessary for the relevant purpose.

Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable legal and contractual requirements.

7. International Data Transfers

minEmeralds operates internationally and may communicate with customers, collectors, and other individuals located in different countries.

Where personal information is processed or accessed outside the jurisdiction in which it was originally collected, minEmeralds will take the measures required by applicable data protection laws concerning such processing or access.

Where applicable law imposes specific requirements on international transfers of personal information, minEmeralds will comply with the applicable requirements and use appropriate safeguards where required.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including responding to inquiries, maintaining customer and prospective customer records, providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and complying with legal, accounting, tax, or regulatory obligations.

The appropriate retention period may vary depending on the nature of the information and the purpose for which it is processed.

Where personal information is retained for marketing purposes on the basis of consent, it will be retained until the individual withdraws their consent or until the information is otherwise no longer required for that purpose, subject to applicable legal requirements.

When personal information is no longer required and there is no legal or legitimate reason to retain it, we will take reasonable steps to delete it or otherwise dispose of it securely, in accordance with applicable law.

9. Data Security

minEmeralds takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

The website is hosted using third-party infrastructure, and appropriate security measures may be implemented by our technology and hosting providers.

Because customers cannot enter payment, billing, or shipping information directly through the website, such information is not collected through an online checkout form.

Where this information is required to complete a purchase, arrange shipping, or issue an invoice, it is provided directly by the customer through communication with minEmeralds, such as email, and is handled for the relevant business or legal purpose.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your country or jurisdiction and the applicable data protection laws, you may have certain rights regarding your personal information.

These rights may include:

  • The right to know whether we process your personal information.
  • The right to request access to personal information we hold about you.
  • The right to request correction or updating of inaccurate or incomplete information.
  • The right to request deletion of your personal information where legally permitted.
  • The right to request restriction of certain processing activities where applicable.
  • The right to object to certain processing activities where applicable.
  • The right to request portability of your personal information where applicable.
  • The right to withdraw consent where processing is based on your consent.
  • The right to request information about certain disclosures or transfers of your personal information where applicable.
  • The right to lodge a complaint with the competent data protection authority where applicable.

The availability and scope of these rights may depend on the applicable law and the circumstances of the processing.

If you wish to exercise any applicable privacy right, please contact us using the information provided below.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

11. European Economic Area and United Kingdom Users

minEmeralds may receive inquiries and provide products or services to customers located in the European Economic Area or the United Kingdom.

Where applicable data protection legislation in these jurisdictions applies to the processing of your personal information, minEmeralds will process your information in accordance with the requirements applicable to that processing.

In particular, where the General Data Protection Regulation (GDPR) or other applicable data protection legislation applies, you may have additional rights concerning your personal information, including rights of access, rectification, erasure, restriction, objection, data portability, and withdrawal of consent, subject to the conditions and limitations established by applicable law.

The applicability of these rights depends on the circumstances and the legal framework governing the relevant processing activity.

12. Automated Decision-Making and Profiling

minEmeralds does not currently use personal information for automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

13. Children’s Privacy

Our website and services are not directed specifically at children.

We do not knowingly seek to collect personal information from children through the website.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate steps where required.

14. Third-Party Websites and Social Media

Our website may contain links to third-party websites or platforms, including social media services.

These third-party websites and platforms are operated independently from minEmeralds and are governed by their own privacy policies, terms, and practices.

minEmeralds is not responsible for the privacy practices, content, security, or data processing activities of third-party websites or platforms.

We encourage you to review the applicable privacy policies before providing personal information to any third-party service.

The presence of links to social media platforms on our website does not, by itself, mean that minEmeralds uses tracking technologies from those platforms on our website.

15. Cookies and Similar Technologies

minEmeralds currently uses only cookies and similar technologies that are necessary for the technical operation and security of the website or that are strictly necessary to provide functionalities requested by the user.

At present, we do not use Google Analytics, Google Tag Manager, Meta Pixel, or similar advertising tracking technologies.

For detailed information about the cookies currently used by the website, their purposes, and how you can manage them, please refer to our Cookie Policy.

16. Changes to This Privacy Policy

minEmeralds may update this Privacy Policy from time to time to reflect changes in:

  • Our business activities.
  • The information we collect or process.
  • The technologies and services used by the website.
  • Third-party service providers.
  • Applicable laws and regulations.
  • Our privacy and data protection practices.

When changes are made, the updated version will be published on www.minemeralds.com together with a revised “Last updated” date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

17. Contact Us

If you have any questions regarding this Privacy Policy, the processing of your personal information, or the exercise of your applicable privacy rights, you may contact minEmeralds through the following email addresses:

General inquiries: info@minemeralds.com
Payments and transaction-related matters: payments@minemeralds.com
Social media and communications: social@minemeralds.com

MinEmeralds
www.minemeralds.com

Last updated: October 1, 2026